Fixie Business Billing Policy
This policy explains recurring PayPal charges, cancellation, remaining paid access, and the limited situations in which Fixerezo may review a refund.
Last updated: August 18, 2026
1. Scope of This Policy
This policy applies only to optional paid Fixie Business Assistant subscriptions. Creating a technician profile, appearing in standard marketplace search, direct messaging, and the stated work-portfolio allowance remain separate from Fixie Business and do not require a paid visibility plan.
2. Monthly Subscription Billing
Fixie Business Starter, Pro, and Max are recurring monthly subscriptions billed in U.S. dollars through PayPal at the price displayed before checkout. By approving a subscription in PayPal, the technician authorizes recurring monthly charges until renewal is cancelled. Each plan includes the features and daily AI-usage limit displayed in the Fixie Business workspace.
3. Cancellation and Remaining Access
A technician may cancel renewal from the Fixie Business workspace at any time. Cancellation stops future renewal; it does not normally end the already-paid period immediately. The current plan, included features, and applicable daily limits remain available through the stored paid-period end date, after which paid access ends. Cancelling does not create a prorated credit or refund for remaining days or unused AI units.
4. Refund Policy
Fixie Business subscription payments are final and non-refundable. Refunds are not provided for unused time or AI units, forgetting to cancel, dissatisfaction with AI output, partial billing periods, reduced usage, or choosing the wrong plan. Fixerezo may review a refund only for a verified duplicate charge, an incorrect amount caused by a Fixerezo billing error, a charge collected after a cancellation was properly recorded because of a Fixerezo or merchant-side error, or when a refund is required by applicable law. Approval is not guaranteed unless required by law.
5. Unauthorized Transactions and Billing Errors
A technician who believes a payment was unauthorized or processed incorrectly should contact support and PayPal promptly. Unauthorized-transaction claims, PayPal account security matters, disputes, and chargebacks may also be governed by PayPal rules and the payment provider used to fund the transaction. Fixerezo may request transaction details reasonably needed to investigate the claim.
6. Failed or Reversed Payments
If PayPal reports a payment as failed, reversed, disputed, suspended, or unpaid, Fixerezo may mark the subscription past due, limit paid features, or end paid access. PayPal may retry failed recurring payments according to its own processes. Restoring access may require resolving the payment issue or starting a new subscription.
7. Plan Changes
Available plan-change options may depend on PayPal and the Fixie Business workspace. Unless a different option is displayed, a technician must cancel the current renewal, retain that plan through its paid-period end date, and then select a different plan. No refund or prorated credit is created by changing plans.
8. Support and Policy Updates
Billing questions or eligible billing-error reports may be submitted through Fixerezo support. Fixerezo may update this policy as billing features or legal requirements change. The policy shown when a new subscription payment is approved applies subject to any rights that cannot legally be waived.